1. Information We Collect
When you register and use Kluda POS, we collect information necessary to operate your retail register:
- Merchant Account Details: Store owner name, phone number, email address, store branch name, and business category.
- Store Catalog Data: Product names, barcodes, purchase costs, selling prices, stock quantities, and low-stock alerts.
- Checkout & Sales Transactions: Timestamps of sales, items sold, payment methods (Cash, Transfer, POS, Debt), discounts applied, and cashier staff IDs.
- Customer Credit & Debt Ledgers: Customer names and phone numbers optionally entered by you to track credit balances and repayments.
- Technical Telemetry: Device operating system, browser type, and IP address used to detect unusual logins and maintain secure sessions.
2. How We Use Your Information
We use your data solely to deliver, protect, and optimize our software:
- To process and record sales at your checkout counter.
- To deduct stock balances automatically and issue reorder warnings.
- To synchronize sales in real time across multiple registers and store branches.
- To authenticate owners and cashiers via passwords and PINs.
- To provide revenue breakdowns, margin calculations, and inventory audits.
3. Local Device Storage (IndexedDB) & Cache
To enable 100% offline selling when internet connection drops, Kluda caches product lists and pending transactions directly inside your browser storage:
This offline database lives entirely on your physical device. It is not accessible to other websites or applications. Once internet connectivity is restored, pending offline transactions are synced to our secure encrypted cloud database.
4. Payment & Billing Data Security
When purchasing subscriptions or passes, payment card data is processed directly by PCI-DSS certified payment processors (Paystack):
- Kluda never receives, logs, or stores your full credit/debit card numbers, CVVs, or card PINs on our servers.
- We only receive a tokenized transaction confirmation and reference ID to activate your plan.
5. Data Sharing & Third Parties
We do not share your store data with external parties except under the following strict conditions:
- Infrastructure Providers: Encrypted cloud hosting and database infrastructure (e.g. AWS / DigitalOcean / Supabase) operating under strict data processing agreements.
- Legal Requirements: When compelled by valid legal processes, search warrants, or court orders issued by competent judicial authorities in Nigeria.
6. Data Retention & Account Deletion
You have full control over your business records:
- You can export your inventory, sales history, and customer ledgers at any time in standard CSV formats.
- If you choose to close your account, you may request permanent deletion of your store database by emailing support@kluda.app. Upon verification, all records will be purged within 30 days.
7. Security Measures
We deploy modern cybersecurity safeguards to prevent unauthorized access:
- All communication between your POS devices and our servers is encrypted using TLS 1.3 encryption.
- Owner passwords and staff PINs are hashed using cryptographic algorithms before storage.
- Granular staff role permissions restrict access so cashiers only see sales counters and cannot view store profit margins or modify system settings.
8. Changes to this Policy
We may periodically update this Privacy Policy as new retail features are introduced. Material changes will be communicated via in-app dashboard notices or by email to registered store owners.
9. Contact Our Privacy Officer
For privacy inquiries, data export requests, or security disclosures, please reach out to:
support@kluda.app